If you're getting an "Incorrect Username or Password" error when logging into the Nuuvia Admin Portal, this is often caused by attempting access from an IP address that hasn't been whitelisted on the Nuuvia backend — not an actual username/password issue.
Steps to resolve:
Identify the IP address you're attempting to access from.
Provide that IP address to the Nuuvia team so it can be validated and whitelisted on their system.
Retry logging in once the IP has been confirmed as whitelisted.
If your IP address is already confirmed whitelisted and you're still unable to log in, or the password reset process isn't working (including not receiving the reset email), ask a Nuuvia support agent to manually reset your credentials.